Customer-relationship management - Wikipedia
Customer-relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
What is CRM (customer relationship management ...
Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving customer service relationships and assisting in customer retention and driving sales growth.
Customer Relationship Management - CRM Definition
Customer relationship management (CRM) is a term for the principles, practices, and guidelines an organization abides by when dealing with customers.
Customer Relationship Management (CRM) | CCG
Customer relationship management (CRM) has become a catch-all phrase applied to everything from strategy to software. But at its core, CRM is a strategic approach to helping companies attract, retain and maximize the value of customers — and reap potentially huge benefits.
The Benefits of Customer Relationship Management
CRM is an acronym that stands for customer relationship management. It describes the strategy that a company uses to handle customer interactions. One example of a common CRM strategy is the rewards card program that many supermarkets offer.
CRM Software from Salesforce.com - Customer Relationship ...
Modern customer relationship management software first arrived during the 1990s, with the push from contact management software, toward sales force automation (SFA). SFA made it possible to retain the functionality of contact management software, while automating certain key tasks, such as customer interaction tracking.
Why Is Customer Relationship Management So Important?
At its core, customer relationship management (CRM) is all of the activities, strategies and technologies that companies use to manage their interactions with their current and potential customers.
What is CRM | Customer Relationship Management | SAP
Customer relationship management (CRM) definition: The way businesses interact with current and future customers. Traditionally, this has been done with software that automates and integrates your customer-facing activities: sales, marketing, and customer service.
Customer Relationship Management | Aptean
Aptean Customer Relationship Management (CRM) Solutions. Regardless of your industry, customers are your greatest asset. In today’s market, there are numerous customer relationship management technologies that support a client-centric approach, but it can be difficult to know which solution best fits your needs.
Customer Relationship Management - cerner.com
In today’s health care environment, there is a growing need to improve customer services, promote better collaboration between consumers and providers, and improve engagement and clinical outcomes ― all while lowering costs. An enterprisewide customer relationship management (CRM) system is key ...