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A Brief History of Customer Relationship ... - CRM Switch
A look at the history and evolution of CRM software from the 1980's up through the present day.

Microsoft Dynamics CRM History | CRM Version History
The Microsoft Dynamics CRM version history: looking at how the CRM has changed through CRM 1.0, 3.0, 4.0, 2011, 2013 and the current version CRM 2015.

Referral Maker™ CRM - Buffini and Company
The easy way to generate leads. CRM has allowed me to be much more focused on my daily priorities—a couple of clicks and I know what to do and who to do it with!

CRM RFP Template
Advice: Experienced project leaders and negotiators always incorporate the CRM RFP response and all other vendor supplied documentation which was relied upon to choose the selected vendor to the vendor's licensing or subscription agreement.

Customer Relationship Management Software Project Teams
CRM implementation projects require dedicated and organized resources. The roles and size of the CRM software project team will vary based on the scope of the implementation, the number of users, the level of sophistication and the amount of change introduced.

The Top 10 Call Routing Strategies - Call Centre Helper
At this level the emphasis has clearly switched from cost-effectiveness to a process that integrates a customer’s ID with their CRM history to enable real-time decision making that can translate into significant revenue gains.

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Data warehouse - Wikipedia
In computing, a data warehouse (DW or DWH), also known as an enterprise data warehouse (EDW), is a system used for reporting and data analysis, and is considered a core component of business intelligence. DWs are central repositories of integrated data from one or more disparate sources. They store current and historical data in one single place that are used for creating analytical reports ...




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